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The Challenge
Conduct a user interview during a usability test to uncover travel booking goals and preferences.
Objectives:
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Build confidence in interviewing
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Write effective interview scripts
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Operate A/V equipment for recording
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Strengthen listening and note-taking skills
Process
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Drafted questions on users’ goals, behaviors, and preferences
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Recorded participants testing two airline booking apps, capturing thought processes while navigating
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Listened actively and documented insights in real time
Key Takeaways
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Observing user interactions revealed how design choices influence behavior, thoughts, and body language
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As interviews progressed, deeper understanding of user needs encouraged more natural, collaborative conversations—leading to richer notes and insights
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